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Last Updated: October 26, 2026
 

At MonkeyWrenched, all products are custom-made to order by our trusted third-party manufacturers and shipped directly to you (drop-shipped). We do not hold inventory, which allows us to offer unique designs without waste. Please review the details below to understand our shipping process, timelines, and policies.
 

Order Processing and Production

• All orders are produced on demand after payment is confirmed.

• Most products ship within 5 business days of order placement (excluding weekends and holidays).

• Exceptions: Bible covers, some polyurethane (PU) handbags, and protective luggage covers are produced in China. These items typically begin shipping from the manufacturer 4 days after the order is received, with delivery to U.S. addresses usually occurring 10 days after manufacturer shipment confirmation (total estimated 14–20 days from order date, depending on customs and carrier transit).

• Production and shipping times may vary during peak periods (e.g., holidays) or due to unforeseen manufacturer delays. We are not responsible for delays beyond our control.
   

Shipping Destinations and Restrictions

• We ship only to physical addresses within the 50 United States (no shipments to U.S. territories, APO/FPO addresses, or international locations).

• Shipping carriers vary by product and manufacturer (e.g., USPS, UPS, FedEx, or equivalent for international-origin items).
   

Order Status and Notifications

• We keep you informed every step of the way! You'll receive email updates on order confirmation, production status, shipment confirmation (with tracking number when available), and delivery.

• Please add contactus@monkeywrenched.com to your contacts to ensure these important emails reach your inbox.
   

Cancellations

• Because products are custom-made to order, we do not accept cancellations once an order is placed. This helps prevent waste and ensures efficient production for all customers.
   

Shipping Delays

• We do not offer refunds, exchanges, or cancellations due to shipping delays, carrier issues, or extended transit times. Estimated delivery windows are provided as guidance only and are not guaranteed.

Lost, Damaged, or Non-Delivered Packages

• If your order does not arrive or arrives damaged:

  • First, check the tracking information (provided via email).

  • For non-delivery or loss, we will verify with the carrier to confirm status.

  • It is the customer's responsibility to file any claims directly with the shipping carrier for loss, damage, or theft after delivery confirmation.

  • In cases of proven manufacturing defects or errors on our end (e.g., wrong item or print quality issues), contact us within 15 days of receipt with photos of the issue. We will work with our manufacturer to arrange a reprint/replacement where possible (subject to their policies).

• We are not liable for packages marked as delivered by the carrier or for issues arising after delivery (e.g., porch piracy).
   

Returns and Refunds

• Returns are accepted on both personalized and non-personalized items, only for quality or accuracy issues. Returns are not accepted for change of mind, buyer's remorse, incorrect size, or similar reasons.

• To initiate a return, contact MonkeyWrenched within 15 days of receipt at contactus@monkeywrenched.com and obtain a Return Authorization (RA) code in advance. Do not return an item without an RA code.

• MonkeyWrenched will issue a return label once it has determined the product is defective or incorrect. No return label will be issued before that determination. Approved defective or incorrect returns will not cost the buyer return shipping.

• For approved cases, MonkeyWrenched may offer a replacement or a partial/full refund at its discretion.

• Refunds exclude original shipping costs.

We appreciate your understanding of our made-to-order model—it allows us to bring unique MonkeyWrenched designs to life sustainably. If you have any questions about your order, please reach out via our contact form or email—we're here to help!
 

By placing an order, you agree to this Shipping & Refund Policy.